Important Terms and conditions of purchase
Anywhere Map Subscription products:
Anywhere Map Aviation GPS products are not intended to be used as a primary navigation device. Aviation navigation data is constantly changing and is updated by the FAA and other agencies on a 28 day update cycle. GPS mapping data is based on aviation “database” information made available in the public domain by the FAA and other government agencies. Control Vision assumes no responsibility for the accuracy of these aviation databases, and / or their content. It is the responsibility of the customer to VERIFY any information that is flight critical before use. It is the responsibility of our customers to keep the data in their GPS units current and up-to-date.
All of our GPS products come with a service (“subscription”) that allows the navigation data to be updated for a fixed length of time, typically six or twelve months for no additional charge. After this initial period, the subscription may be renewed or extended for a fee.
Periodic changes in the database and other factors may make it necessary or desirable to update or change features of the Navigation and/or supporting software that may be included in our product. These product updates are included in the database update subscription. Sometimes it may be necessary to install these product updates in order to use the latest database releases.
Subscriptions not transferrable
Update subscriptions are sold and licensed to the CUSTOMER, not by the PRODUCT. A customer who owns multiple Anywhere Map products may use the subscription to keep any two of those products up-to date using a single subscription. Subscriptions are NOT TRANSFERRABLE under any circumstance. If you sell your Anywhere Map product to another person, that person will have to purchase their own subscription.
Based on “public domain” data
While it is not anticipated, it is possible that at some point in the future the FAA or other governmental agencies might elect to limit public access to aviation database information and/or to charge a per-user fee to access such data. Our database update service is predicated on the public availability of this data. Such governmental action, or other unforeseen circumstances, could make it necessary to terminate the support of our products and / or subscriptions at any point in the future. All electronic products have a limited lifetime and Control Vision makes no guarantee that a particular product will remain functional and/or be supported beyond the standard warranty period for that particular product. No refunds will be issued under any circumstance for unused or unusable portions of any subscription, including “lifetime” subscriptions.
LIFETIME™ Subscriptions
Control Vision Corporation (“company”) offers many Database subscription products with the option to purchase in a non-expiring form, which is often referred to in marketing literature as a “LIFETIME” subscription. The term for a “lifetime” subscription is defined as being the lesser of either: (a) The customer’s lifetime; or (b) Then duration of the time that that particular subscription or service is offered by Control Vision. Lifetime subscriptions, like all subscriptions are non-transferrable and are issued to a particular customer. Customers with lifetime subscriptions may update any two Anywhere Map devices personally owned and used by them using the applicable subscription. Lifetime subscriptions may NOT belong to any business entity, the subscription must be purchased in the name of an individual. In the event that the product for which a lifetime subscription has been purchased ceases to be supported by the company, the lifetime subscription coverage shall cease, and the unused or unusable portion of the “lifetime” subscription shall have no residual value. All electronic products have a limited lifetime and Control Vision makes no guarantee that a particular product will remain functional and/or be supported beyond the standard warranty period for that particular product, even if the termination of such support for an obsolete device or platform by the company renders the remainder of the customers “lifetime” membership unusable. Lifetime membership subscription privileges can be freely transferred to newer devices or platforms purchased from the company by the customer, provided that the new product purchased uses the same database subscription. Under no circumstances are lifetime subscription fees fully or partially refundable except in certain circumstances within the first 30 days after purchase.
Third party subscriptions
Some of our systems require services plans with third-party providers such as XM Radio. When and because you purchase a system from us where a subscription is required, you consequently authorize us to use the credit card number provided by you to activate an account in your name with the service provider. Any activation fees, taxes, etc. that are part of that plan are YOUR responsibility unless specifically waived or paid for by Control Vision. Under no circumstance shall Control Vision have any liability to the customer for the performance of these third party providers.
Product Returns for Credit / Refund:
Most products can be returned within 30 days of the date of purchase indicated on the invoice or sales receipt for a refund. This refund does not include shipping or handling charges. To qualify for a refund the product(s) must be returned in “like new” condition, with no damage or scratches, and with all of the original packaging and documentation intact. No refunds will be issued under any circumstance after 30 days.
Anywhere Map DUO ™ systems are refundable only during the first 30 days of ownership, but are subject to a restocking fee of 15% of the purchase price.
Certain products are not refundable under any circumstance and these include:
1. “Software only” products including Anywhere Map® Pro, and Pocket Plates® Pro.
2. Database / support / mapping data subscriptions
3. Lifetime subscriptions not purchased bundled with a new system purchase.
4. Certain computer hardware resold by Control Vision, including all tablet computers manufactured and sold by “Motion Computing”.
All returns are subject to the following terms and conditions:
• The customer MUST call our Customer Service Department and obtain a Return Authorization (RA) Number. We will not accept products for return without an RA number.
• We MUST receive the items at Control Vision no later than 10 days from the date you are issued the RA Number. If we do not receive them in this time frame, we will send them back to you and no refund will be offered.
• The customer is responsible for safely packaging and the safe shipment of the product back to Control Vision. The customer is responsible for all shipping charges, both ways.
The credit/refund will be calculated based upon the following:
1. The restocking fee on applicable products of 15% will be calculated against the total price paid, minus shipping and handling. The restocking fee is charged because we cannot sell the products as new once they have been sold.
2. We do NOT refund subscription fees.
3. ALL products MUST be returned to us in like-new condition in their original packaging. Control Vision reserves the right to reduce the amount of refund on any item(s) that are not received in this condition or without their original packaging. This includes Velcro being adhered to the back of computer components and / or scratches on the touch screen.
4. If you are returning an individual item or items that were purchased as part of an entire system, then the retail prices of the item(s) returned will also be adjusted with a pro-rated portion of the discount originally applied to the system. This adjustment will further reduce the refund given for the items returned.
5. Credits will be issued after receipt of products and confirmation of their condition. Be advised that the time to realize the credit on your credit card account may be significant due to the merchant bank holding funds to clear. Please contact us before initiating a chargeback.
By purchasing from Control Vision, you specifically agree to the terms and conditions documented herein, including any restocking fees and other conditions described in this Policy. We reserve the right to re-bill you for the restocking fees and shipping charges that are appropriate under this Policy. If you buy from us, you agree to this Policy. If you do not agree to this, return your purchase immediately in an unopened, unused state for a full refund.
Control Vision Warranty Policy for Duo and Quadra
Control Vision will, solely at our option repair or replace a component of the system should it not operate properly within twelve months from the original date of purchase. This replacement or repair will be at no charge unless Control Vision determines that the failure was due to neglect or abuse of the product in which case a charge may be associated with such replacement or repair. Control Vision reserves the right to substitute items of equivalent or greater value at our discretion.
Under NO CIRCUMSTANCES shall Control Vision be responsible for incidental or consequential damages arising from the failure of our products for any cause. In any case, Control Vision Corporation's entire liability is limited to the purchase price of the goods purchased, minus any restocking fees, discounts, taxes, and shipping charges.
Warranty policy for other systems
Control Vision will, solely at our option and excluding any computer or computer components repair or replace a component of the system should it not operate properly within twelve months from the original date of purchase. This replacement or repair will be at no charge unless Control Vision determines that the failure was due to neglect or abuse of the product in which case a charge may be associated with such replacement or repair.
After the first 30 days, certain computer products may be returned to the original manufacturer for warranty repair. Control Vision will provide a loaner system if possible under these circumstances.
Under NO CIRCUMSTANCES shall Control Vision be responsible for incidental or consequential damages arising from the failure of our products for any cause. In any case, Control Vision Corporation's entire liability is limited to the purchase price of the goods purchased, minus any restocking fees, discounts, taxes, and shipping charges.
Mapping systems that contain tablet computers made by Motion Computing are subject to special terms and conditions (see below)
Warranty Exchange Process:
To return a product under warranty (other than computing devices such as PDAs, Samsung Q1s or Motion tablets), contact our Technical Support or Customer Service departments and discuss the failed component with them. If it is determined that an item should be replaced, the representative will issue you an RA Number.
We will then send a replacement item to you using UPS Ground shipping and charge you for the component(s) being shipped as well as shipping. Once you receive the replacement, place the failed component(s) in the same box and apply the Return Shipping Label (found inside the box) on the outside of the box and re-seal it. Write the RA Number on the outside of the box so it is clearly visible.
We must receive the returned component(s) back at Control Vision no later than 10 calendar days from the date you receive the RA Number. Once we receive the failed components, we will credit you for the charges made when the replacement was shipped. It can take several days to a week or more for the credit to show on your credit card statement. Please be patient.
We normally ship replacement items UPS Ground. Should you require faster shipping than UPS Ground, you may elect to Second or Next Day Shipping at your expense. Please tell the representative which shipping you prefer.
If you are having trouble with a computing device (Motion tablet, Samsung Q1, HP iPAQ, etc.) or one of the computer peripherals (power, cradle, CD drive, etc.) you MUST call us to discuss the warranty conditions and the process to use. DO NOT send us your computer until you have contacted us!
Non-Warranty Process:
If you experience a failure on a product after it is out of warranty, you can have it repaired. Contact Technical Support and let them know you’re sending an item for repair. They will issue you an RA Number. Put the item in a box and write the RA number on the outside of the box. You MUST have an RA number to return a unit for repair. Please write down information that will help us diagnose the problem. This will help speed our response and the repair.
We will call you before performing the repair to give you an estimate of the repair charges. The repair should take between 2 and 5 business days plus the time to ship back and forth.
Special warranty terms for Motion Computing products:
Motion Computing does NOT offer refunds on any returned item. See www.motioncomputing.com for verification of this statement. Control Vision will accept the Motion tablet and its associated system components that were purchased from us pursuant to this return policy and under the following additional conditions:
1. The restocking fee is absolute and without exception, regardless of the reason for the return, and
2. Because the hard disk drives are altitude limited (to be used at pressure altitudes of not more than 10,000 feet), the repair/replacement of components due to a hard drive failure is solely the responsibility of the customer and the return option will be nullified if, upon receipt of the tablet from you, the hard drive is found to have failed. Simply stated, if you ruin the hard drive, you pay to have it fixed, and we will not accept the system back for a refund.
All Motion tablet warranty work will be handled under Motion Computing’s warranty. Control Vision will not be responsible for any replacement or repair of any Motion tablet or peripheral. Hard disk drives in the Motion tablets are limited to operation at pressure altitudes under 10,000 feet. Any failure of a hard disk, regardless of reason or age of the system, will be repaired at the customer’s sole expense, including shipping.
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Revision 03-01-11
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