Control Vision Pricing, Return and Warranty Policy
Control Vision reserves the right to change this policy at any time.
Pricing:
Control Vision tries to maintain reasonably consistent pricing. Market conditions change, however, and this can sometimes require that we implement price changes that are either temporary or permanent. We do not offer ‘best price’ guarantees. All prices are subject to change without notice.
Subscription Services:
Some of our systems require services plans with third-party providers such as XM Radio. When and because you purchase a system from us where a subscription is required, you consequently authorize us to use the credit card number provided by you to activate an account in your name with the service provider. Any activation fees, taxes, etc. that are part of that plan are YOUR responsibility unless specifically waived or paid for by Control Vision.
Product Returns for Credit / Refund:
We will accept returns on items within 30 days from invoice / sales receipt date except for subscription renewals, which are non-refundable. You MUST call our Customer Service Department and ask for an RA Number. We will not accept products for return without an RA number.
Please note these important return terms and conditions:
We MUST receive the items at Control Vision no later than 10 days from the date you are issued the RA Number. If we do not receive them in this time frame, we will send them back to you and no refund will be offered.

Like most other electronic product retailers, Control Vision charges a restocking fee for all returned products. Your credit/refund will be calculated based upon the following:

1. The restocking fee will be calculated against the total price paid, minus shipping and handling, using the chart below. The restocking fee is charged because we cannot sell the products as new once they have been sold.
2. We do NOT refund subscription fees.
3. The products MUST be returned to us in like-new condition in their original packaging. Control Vision reserves the right to reduce the amount of refund on any item(s) that are not received in this condition or without their original packaging. This includes Velcro being adhered to the back of PDAs! If, due to the item’s condition, the item cannot be resold at all, we reserve the right to send it back to you and no refund will be given.
4. If you are returning an individual item or items that were purchased as part of an entire system, then the retail prices of the item(s) returned will also be adjusted with a pro-rated portion of the discount originally applied to the system. This adjustment will further reduce the refund given for the items returned.
5. Credits will be issued after receipt of products and confirmation of their condition. Be advised that the time to realize the credit on your credit card account may be significant due to the merchant bank holding funds to clear.
6. If the system you are returning has third-party subscriptions associated with it such as Globalstar satellite service plans or XM radio service plans, it is YOUR responsibility to cancel the account with the provider. Control Vision is NOT responsible for any subscription fees that may be associated with your system whatsoever.

1. Motion tablets: Motion Computing does NOT offer refunds on any returned item. See www.motioncomputing.com for verification of this statement. Control Vision will accept the Motion tablet and its associated system components that were purchased from us pursuant to this return policy and under the following additional conditions:
1. The restocking fee is absolute and without exception, regardless of the reason for the return, and
2. Because the hard disk drives are altitude limited (to be used at pressure altitudes of not more than 10,000 feet), the repair/replacement of components due to a hard drive failure is solely the responsibility of the customer and the return option will be nullified if, upon receipt of the tablet from you, the hard drive is found to have failed. Simply stated, if you ruin the hard drive, you pay to have it fixed, and we will not accept the system back for a refund.
2. Due to our vendor agreement, Destinator Street Mapping Software cannot be returned to Control Vision for a refund once the package has been open.
3. Garmin street mapping software may have been included with the system you purchased. We do not support this software in any way and will not answer questions about its installation, use, or technical issues you may have. We will not accept a system for return due to any problems encountered with the Garmin street mapping software. We will not issue any refunds on this software, whether opened or not.
4. Mio PDAs come with street mapping software. This is not our product and we do not support it technically. If you have any problems or questions about this software, please call Mitech directly. We will not accept a system for return due to any problems encountered with the Mio PDA or its software.
5. We support the following GPSs with our software: Garmin GPS10, Sentinel Bluetooth, Tracker, Tracker BT, Tracker USB and Garmin GPS35. We support Belkin and IOGear Bluetooth add-on cards for your XP systems.

Any other GPS MAY work but may not. We do not support GPSs or Bluetooth add-ons other than those listed above nor can we offer support for their operation with our software. We do NOT accept software returns if the GPS you are using is not one of those listed above and/or you are unable to get the GPS to work properly using Bluetooth add-ons we don’t support.

1. Visa and Mastercard have some sort of ‘customer satisfaction guarantee’ that allows customers to receive a refund from the vendor if they (the customers) are not satisfied with their product for any reason. The credit card companies charge back the entire amount of the invoice including shipping. This is in direct contradiction to our stated return policy and is not acceptable. You, the customer, are responsible for any restocking fees and conditions described in this Policy associated with any purchase made from Control Vision. If you allow your credit card company to charge back our account, we reserve the right to re-bill your credit card for the restocking fees and shipping charges that are appropriate under this Policy. If you buy from us, you agree to this Policy.

Control Vision Warranty Policy

Control Vision will, solely at our option and excluding any computer or computer components (Motion tablets, Raven XPS, HP PDAs, peripherals, etc.), repair or replace a component of the system should it not operate properly within six months from the original date of purchase. This replacement or repair will be at no charge unless Control Vision determines that the failure was due to neglect or abuse of the product in which case a charge may be associated with such replacement or repair.

HP iPAQs and peripherals: Should your HP computing device or its components fail within thirty days from the date of purchase (only those purchased from Control Vision) we will replace the system with like components. To do so we must have the entire computer back in original packaging since the manufacturers require this from us. After thirty days the computer can be shipped to the manufacturer for repair, and likewise must be in its original packaging. Depending on the manufacturer, there may be a service fee associated with any service, whether warranty or not. Any fees or charges by the manufacturer are the responsibility of the customer.

Motion tablets: All Motion tablet warranty work will be handled under Motion Computing’s warranty. Control Vision will not be responsible for any replacement or repair of any Motion tablet or peripheral. Hard disk drives in the Motion tablets are limited to operation at pressure altitudes under 10,000 feet. Any failure of a hard disk, regardless of reason or age of the system, will be repaired at the customer’s sole expense, including shipping.

Raven XP tablets: All Raven XP tablet warranty work will be handled under DT Rsearch’s warranty. Control Vision will not be responsible for any replacement or repair of any Raven XP tablet or peripheral.

Warranty Exchange Process:

To return a product under warranty (other than computing devices such as PDAs, Motion or Raven XP tablets), contact our Technical Support or Customer Service departments and discuss the failed component with them. If it is determined that an item should be replaced, the representative will issue you an RA Number.

We will then send a replacement item to you using UPS Ground shipping and charge you for the component(s) being shipped as well as shipping. Once you receive the replacement, place the failed component(s) in the same box and apply the Return Shipping Label (found inside the box) on the outside of the box and re-seal it. Write the RA Number on the outside of the box so it is clearly visible.

We must receive the returned component(s) back at Control Vision no later than 10 calendar days from the date you receive the RA Number. Once we receive the failed components, we will credit you for the charges made when the replacement was shipped. It can take several days to a week or more for the credit to show on your credit card statement. Please be patient.

We normally ship replacement items UPS Ground. Should you require faster shipping than UPS Ground, you may elect to Second or Next Day Shipping at your expense. Please tell the representative which shipping you prefer.

If you are having trouble with a computing device (Motion tablet, Raven XP, HP iPAQ, etc.) or one of the computer peripherals (power, cradle, CD drive, etc.) you MUST call us to discuss the warranty conditions and the process to use. DO NOT send us your computer until you have contacted us!

Non-Warranty Process:

If you experience a failure on a product after it is out of warranty, you can have it repaired. Contact Technical Support and let them know you’re sending an item for repair. They will issue you an RA Number. Put the item in a box and write the RA number on the outside of the box. You MUST have an RA number to return a unit for repair. Please write down information that will help us diagnose the problem. This will help speed our response and the repair.

We will call you before performing the repair to give you an estimate of the repair charges. The repair should take between 2 and 5 business days plus the time to ship back and forth.

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Revision 08202007